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International Shipping
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  We accept Visa, Mastercard, American Express, and Discover Card. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order within 24 hours (excluding weekend) after we receive payment from you.
What is the return policy?
 

UIT Store and Returns Policy

UIT stands firmly behind UEBO product line and want to make sure that you are completely satisfy with your purchase. If for any reason you are not completely satisfy, you have the right to return the UEBO product you purchased from our online store within 14 days of receiving the product and receive a full refund of the purchase price.

HOURS OF OPERATION
UIT is opened from 9AM Pacific Standard Time (PST) to 5PM PST. If you would like product information, order status or customer services, please call us at 408-986-8588. Our customer service team is available and ready to assist.

CONTACT INFORMATION
You can contact UIT at the following address

UIT, Inc.
1500 Wyatt Drive
Suite 7
Santa Clara, CA 95054
Tel : 1-877-986-8588
Fax : 1-408-986-8585
Email : service@uebo.net This e-mail address is being protected from spambots. You need JavaScript enabled to view it

U.S. & INTERNATIONAL SALES
UIT sells and ships UEBO products within the continental United States, Alaska, Hawaii and selected countries. Please go through the check out process to see which country is included.

RETURN POLICY
UIT offers 14 days Money Back Satisfaction Guarantee to our customers on UEBO line of products that is purchased directly from our online store. The 14 days window starts the day you receive the product.  If you are not completely satisfy with the purchase, please give us a chance to make it right for you. If you are still unsatisfy after that, we will issue an RMA number for you to return the product. After 14 days, the sale is final and return is not allowed.

DEFECTIVE ITEMS
UIT offers TWELVE (12) months of limited hardware warranty on all of our UEBO  product against any manufacture defects. If you discover what you believe is a product defect for any UEBO line of products, please check out our Frequently Asked Questions (FAQ) first, you can often find the solution to the problems you experienced there. If the problem is not resolved, please email service@uebo.net This e-mail address is being protected from spambots. You need JavaScript enabled to view it for assistance. If we cannot resolve the problem after several attempts, we will issue a Return Material Authorization (RMA) number request for you to return the product under warranty for repair. The RMA number is valid for 14 days after issuance. After that you have to request another RMA number to return the product.  The product must be returned to the UIT warehouse within 14 calendar days of the issuance of the RMA.

RMA POLICY
UIT will not accept any product shipment without a RMA number. Every return requires a RMA number. Please contact service@uebo.net This e-mail address is being protected from spambots. You need JavaScript enabled to view it to request a RMA number. Once issued, a RMA number is valid for 14 days, the product must be returned to the UIT warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. Please ship the product to

ATTN : RMA Department
RMA # : ____________
1500 Wyatt Drive
Suite 7
Santa Clara, CA 95054

NOTE: Please make sure to write down the RMA number on the box.

UIT recommends that you use a carrier that offers shipment tracking for all returns and either insure your package for safe return to UIT or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace. For warranty repair, UIT assumes the cost of shipping the product to you after the problem is corrected. You are responsible for shipping the product to UIT for warranty service.